In the context of Vietnam's national digital transformation being vigorously promoted from central to local levels, the commune — the administrative unit closest and most connected to the people — requires a synchronized and effective tool to modernize governance and public service delivery. The Smart Commune Service Integration Platform serves as a core technological solution, acting as a comprehensive digital ecosystem that digitizes administrative operations, connects citizens with local authorities, improves quality of life, and fosters a transparent and timely interaction environment.
The Smart Commune Platform (version 2.0) is developed by the Digital Agriculture Cooperative, a pioneering organization in applying technology to rural governance and modern agricultural development. The solution includes three key components: a web-based Content Management System (CMS), a public information website for smart communes, and a dual mobile application system — one for citizens and one for commune officials. Its system architecture is built using modern RESTful API principles, enabling easy data integration and sharing.
Functionally, the platform serves both citizens and local governments through a wide range of specialized modules:
- Citizens can register for an account, report incidents, submit feedback via digital mailboxes, participate in surveys, follow broadcast announcements, access the digital library, view public surveillance cameras, and use services related to healthcare, agriculture, community tourism, and local transportation — all through the Smart Commune mobile app.
- Commune officials are equipped to manage user accounts and groups, handle citizen feedback, send alerts and announcements, conduct rapid surveys, publish public contact directories, and configure real-time dashboards. The system also integrates with IoT platforms for monitoring weather and natural disasters, as well as VR360 solutions for promoting local tourism destinations.
A key highlight of the platform is its multi-dimensional data interoperability, synchronizing across commune, district, and provincial levels. This creates a transparent and efficient governance model with strong citizen participation. The software also supports specialized local activities such as digital farming diaries, product traceability, and the promotion of regional specialties — contributing to rural economic development through digital and sustainable means.
In summary, the Smart Commune Service Integration Platform, developed by the Digital Agriculture Cooperative, is not merely a technological tool but a strategic digital infrastructure supporting the vision of a modern, service-rich, people-centered rural development model. Its application fosters the democratization of digital transformation, enhances the efficiency of public administration, increases citizen engagement, and lays the foundation for sustainable socio-economic growth at the grassroots level.